AODA Compliance

Lift Depot Ltd. Accessibility Policy

Statement of Commitment

Lift Depot Ltd. is committed to excellence in serving all customers, including people with disabilities, and will carry out its functions and responsibilities in an appropriate manner to accommodate such individuals.

Lift Depot Ltd. is also dedicated to giving people with disabilities the same opportunity to access our goods and services, and allowing them to benefit from the same services, in the same place, and in a similar way as other customers.

Lift Depot Ltd. will strive to ensure that its policies, practices and procedures are consistent with the following core principles as outlined in the AODA:

Dignity – services are provided in a manner that is respectful to persons with a disability and does not diminish the person’s importance.

Independence – Accommodating a person’s disability means respecting their right to do for themselves and to choose the way they wish to receive services.

Integration – Wherever possible, services will be provided in a manner that enables people with disabilities to fully benefit from the same services, in the same place and in the same or similar way as other customers. This may require alternative formats and flexible approaches. It means inclusiveness and full participation. This is a fundamental human right.

Equal Opportunity – Service is provided to persons with disabilities in a way that their opportunity to access goods and services is equal to that given to others.

In accordance with human rights legislation, a disability is defined as follows:

  1. Any degree of physical disability, infirmity, malformation or disfiguration caused by bodily injury, birth defect or illness and includes but is not limited to:
    • Diabetes mellitus;
    • Epilepsy;
    • A brain injury;
    • Any degree of paralysis;
    • Amputation;
    • Lack of physical coordination;
    • Blindness or visual impediment;
    • Deafness or hearing impediment;
    • Muteness or speech impediment; and
    • Physical reliance of a guide dog or other animal, or on a wheelchair or other remedial appliance or device.
  1. A condition of mental impairment or a developmental disability;
  2. A learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language;
  3. A mental disorder; or
  4. An injury or disability for which benefits were claimed or received under a provincial insurance plan.


A barrier is anything that prevents a person with a disability from fully taking part in society because of that disability. Some barriers include:

  • Physical barriers (e.g. a step at the entrance to the building or a door that is too heavy to be opened by an individual with limited upper body mobility and strength);
  • Architectural barriers (e.g. a hallway or door that is too narrow for a wheelchair or scooter);
  • Information or communication barriers (e.g. a publication that is not available in large print);
  • Attitudinal barriers (e.g. assuming people with a disability cannot perform a certain task when in fact they can or ignoring a customer in a wheelchair);
  • Technological barriers (e.g. a website that is not accessible for people who require the use of screen readers); and
  • Barriers created by policies or practices (e.g. not allowing animals on the premises, excluding or removing individuals who require the use of service animals).

Workplace Emergency Response Information

Alternative emergency preparedness plans will be created and updated, as required and as soon as practicable, for employees whom Lift Depot Ltd. is aware are unable to follow the standard emergency plan as the result of a permanent or temporary disability. The employee and, if the employee consents, any designated assistant(s) are to be provided with the alternative emergency preparedness plan.
Alternative emergency plans are stored with the standard Emergency Plan.


Lift Depot Ltd. will provide training to new employees on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees in conjunction with training in other aspects of their new role.

Lift Depot Ltd. has taken the following steps to ensure employees are provided with the training needed to meet Ontario’s accessible laws:

  • Current employees have been trained on all appropriate policies, practices, and procedures that affect the way in which goods and services are provided to persons with disabilities.
  • New employees will receive accessibility training as soon as reasonably possible after start date.
  • Employees will be re-trained when changes are made to Lift Depot Ltd Accessibility policies, practices, and procedures.

Information and Communications

Lift Depot Ltd. is committed to meeting the communication needs of people with disabilities. We will ensure that proper consideration is provided to employees, customers, and candidates with regard to determining their information and communication needs. We will ensure that all publicly available information is accessible upon request.


Customers who wish to provide feedback on the way Lift Depot Ltd provides services to people with disabilities may do so by directing their comments to:

Lift Depot Ltd
2390 Scanlan Street
London, ON
N5W 6G8

Phone: 519-452-7770
Toll Free: 1-866-552-7770
Fax: 519-452-7775

If necessary, Lift Depot Ltd. will employ all reasonable resources to provide communications and documents in alternate formats as required by the customer.


Lift Depot Ltd. is committed to integrating accessibility into their employment-related practices, as follows:


  • Regularly review and, as necessary, modify existing recruitment, assessment, and selection procedures and processes;
  • Notify all job applicants and the public that accommodation is available during the recruitment process on request, by specifying same in job postings;
  • Specify that accommodation is available for applicants with disabilities in recruitment-related materials and during scheduling of interviews and assessments;
  • If an applicant requests accommodation, consult with the applicant and arrange for the provision of suitable accommodation that takes into account the applicant’s needs due to disability; and
  • When making offers of employment, notify the successful applicant of Lift Depot Ltd.’s policies for accommodating employees with disabilities.


  • Existing orientation and on-boarding processes have been updated to ensure new employees are provided information about Lift Depot Ltd.’s accessibility policies as soon as practicable after employment commences
  • As required, Lift Depot Ltd. will develop and integrate individual accommodation plans, which will provide for the method(s) by which requesting employees will be assessed and represented, how they can participate in the plan’s development, and the method by which a copy of the plan will be provided to the employee in a format that takes his or her accessibility needs into account;
  • As required, Lift Depot Ltd. will provide appropriate training to managers responsible for supporting the individualized accommodation plan process, and a training schedule that will ensure the efficacy of the process on a continuing basis.

Return to work from Disability-Related Leaves 

  • As required, Lift Depot Ltd. will ensure documented individual accommodation plans comprise part of the return to work process;
  • As required, Lift Depot Ltd. will provide appropriate training to managers responsible for supporting the return to work process for employees who require accommodation in order to return to work, and a training schedule for same that will ensure effective execution of the return to work process on a continuous basis.
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